The senior partner of InnoEdge Consulting, Mr. Gabriel Chung, is invited by Kedge Business School and Wiley to publish an international business paper. The title of the paper is A shift in culture sparks innovation at the Miramar Hospitality Group’s flagship Mira Hong Kong Hotel and was published on 1 May 2018.
Title of the paper: A shift in culture sparks innovation at the Miramar Hospitality Group’s flagship Mira Hong Kong Hotel
Overview of the paper:
Seeking to transform the Mira Hong Kong Hotel, one of its premier properties, into a world-class establishment, the leaders of the Miramar Hospitality Group applied a seven-tier model to integrate innovation and performance improvement efforts at the hotel, as well as throughout its other business units. Supported by an effective feedback loop that facilitates communication and the transmittal and measurement of vital customer-related data, their comprehensive approach has reshaped the corporate environment to encourage teamwork and inspire innovation at all levels. As a result, the hotel has earned international recognition as a leader in customer service,and the profitability of the Group’s diversified service-oriented business portfolio in Hong Kong and mainland China has increased 77% since 2011.

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About GBOE and Kedge:
GBOE: Global Business and Organizational Excellence is a bi-monthly journal that publishes applied research and detailed case studies on operational issues in global organizations with a focus on managerial implications in a global business environment.
Kedge is the largest business school in France. It is consistently ranked near the top 10 business schools in France by the Financial Times and is the one of the best 30 business schools in Europe, according to the Financial Times 2014. Nationally, it ranks 3rd for its MBA, 3rd for its budget, 2nd for research and is accredited by Palmes League as TOP business school with significant international influence. The Global Executive MBA from Kedge Business School is now ranked no22 worldwide, one place up from last year, the KEDGE BS Global Executive MBA pursues its progress in the Top 25 of the 2016 Financial Times Executive MBA ranking.