Researches and Publications

Will be pre-published in the Sep of 2018 for RSVP, official published in Jan of 2019
International Paper:
Customer Experience Transformation in Aviation Industry: Business Strategy Realization through Design Thinking, Innovation Management & HPT
(Published by International Society for Performance Improvement and Wiley)
8 March 2018
Business Research:
Outlook for E-Commerce Transformation in Hong Kong 2018

(Supported by Hong Kong Retail Technology Industry Association and Hong Kong Internet & Ecommerce Association)

18 February 2018
International Business Paper:
WOW the Hospitality Customers: Transforming Innovation into performance though Design Thinking and Human Performance Technology
(Published by International Society for Performance Improvement and Wiley)