Service 3: Designing WOW experience to enhance customer engagement

Objective: To innovate a series of impactful features for your products, services,customer touchpoints and customer journeys

Format: Facilitation workshop

Deliverables:

• A dozen executable and measurable ideas to create WOW moments for your specific customer segments and business challenges

• Prototypes developed for selected WOW ideas and written evaluations of each

• Up to 100 sets of powerful innovation techniques and tools

• A one-hour to two-day facilitation workshop and optional follow-up sessions

Each workshop includes participant guides for learners with customized worksheets that ensure maximum learning and rich dialogue that will lead to the rapid implementation of WOW business ideas.

Please contact us for details of our 10 WOW Experience Design Workshops.