Service 3: Designing WOW experience to enhance customer engagement
Objective: To innovate a series of impactful features for your products, services,customer touchpoints and customer journeys
Format: Facilitation workshop
A dozen executable and measurable ideas to create WOW moments for your specific customer segments and business challenges
Prototypes developed for selected WOW ideas and written evaluations of each
Up to 100 sets of powerful innovation techniques and tools
A one-hour to two-day facilitation workshop and optional follow-up sessions
Each workshop includes participant guides for learners with customized worksheets that ensure maximum learning and rich dialogue that will lead to the rapid implementation of WOW business ideas.