To help companies implement customer-centric innovation step by step, we divide the whole process into six core stages, including
Stage 1: Discover
Stage 2: Diagnose
Stage 3: Design
Stage 4: Determine
Stage 5: Develop
Stage 6: Deploy
that comprise what we call the 6D model.
Based on the 6D model, our process from “customer emotion assessment” to “completion of model/demonstration” takes only six to eight weeks. It can help corporations respond quickly to their competitors, win back lost customers and recover their backward sales targets.