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Inquiry: +852 6395 9027 (Whatsapp) | +852 2235 9027 (Phone) | cs@innoedge.com.hk
Overview | Participants | Objectives | Trainers | Your 3 Gains | Date & Fees | Track Record
Part 1: Course Overview
This course is designed to empower participants with the latest AI-design thinking techniques to enhance customer engagement dramatically. The curriculum focuses on integrating artificial intelligence to gain profound insights into customer behaviors and preferences while employing design thinking methodologies to innovate and improve customer interactions.
Participants will engage in practical exercises to develop skills in crafting customer journeys that not only meet but exceed expectations, resulting in “WOW” experiences that elevate customer satisfaction and loyalty.
This 3.5-hour workshop is a core part of the DesignThinkers Academy’s Global Curriculum for 2025. Each workshop is designed with three key components: Pre-class Learning from 13 self-paced videos, In-class Practice, and Post-class Execution with a one-hour online follow-up session. This structured approach ensures that you can immediately apply what you’ve learned, maximizing the effectiveness of your learning experience and driving actionable results.
Part 2: Targeted Participants
- Business Managers: Equip yourself with the skills to leverage AI to analyze and enhance business strategies for superior customer engagement.
- Customer Experience Managers: Learn to apply AI-design thinking to create extraordinary and compelling customer experiences that boost retention and advocacy.
- Product or Service Managers: Utilize advanced tools to innovate and tailor products and services that resonate deeply with consumer needs and outpace competitive offerings.
- Customer Service Managers: Implement AI-driven insights and design thinking to transform service touchpoints into exceptional, memorable customer interactions.
Part 3: Objectives, Techniques with Tools and Learning Materials
By the end of this interactive workshop, participants will be able to:
- Integrate AI with Design Thinking: Merge AI and design thinking to innovate and enhance customer experiences.
- Harness AI for Strategic Customer Insights: Utilize AI-driven data to refine and advance customer engagement strategies.
- Lead Effectively in Dynamic Situations: Guide teams in implementing AI-enhanced design thinking to elevate customer interactions.
Design Thinking Techniques, Tools and AI-Technologies
- Analytical Techniques and Tools for Persona Development
- Refined Customer Journey Mapping Techniques and Tools
- Advanced Techniques and Tools for Measuring and Managing Customer Emotions
- AI-Enhanced Persona Visualization Software
Learning Materials
- Lecture Notes
- Technique and Tool Execution Guideline
- Case Studies
Part 4: Course Facilitators
This program is conducted by Internationally Certified Design Thinking Facilitators of DesignTihnkers Academy
Mr. David Chung
Mr. Paul Lee
Ms. Tiffany Liu
Part 05: Your THREE Gains from ONE Workshop
Our Design Thinking Workshop Series is structured to maximize Learning, Practice, and Application of cutting-edge Design Thinking techniques. This workshop is designed to facilitate a deep understanding of how data-driven insights can be transformed into innovative solutions through the application of Design Thinking.
(1) Learning by Pre-Workshop Preparation
- Self-Paced Learning: Participants will engage with 13 carefully selected learning videos featuring the Data-Driven Design Thinking Method. This preparatory phase includes analyzing six case studies showcasing both international and local success stories. This will equip participants with a foundational understanding of key concepts and strategies before the live session.
(2) Practice by Live Workshop Experience
- Duration: 3.5 hours of intensive, interactive training.
- Hands-On Practice: Participants will apply two advanced Design Thinking techniques using AI-powered tools designed to enhance creativity and problem-solving skills.
- Case Study Discussion: During the workshop, two in-depth case studies will be explored, providing participants with real-world applications of the techniques.
(3) Application Support by Post-Workshop Follow-Up
- Follow-Up Session: One week after the workshop concludes, an online session will be held. This session will provide an opportunity for participants to receive personalized feedback and advice from our expert Design Thinking facilitators. The focus will be on improving the effectiveness of techniques applied within participants’ daily working environments.
Part 06: Tuition Fees and Registration
Inquiry: +852 6395 9027 (Whatsapp) | +852 2235 9027 (Phone) | cs@innoedge.com.hk
- Class Size: 30 seats (physical training mode)
- Languages: Cantonese (粵語) Presentation with English materials
- Date: 17 January 2025 (Friday)
- Time: 6:30 pm to 10:00 pm (3.5 hours)
- Venue: Kwun Tong, Kowloon, Hong Kong
Tuition Fees: HK$1,500 per seat
For Early Bird Enrollment
- Super Early Bird Discount: HK$ 1,250 (Settled the payment by 1 month before the class starts)
- Early Bird Discount: HK$ 1,350 (Settled the payment by 2 weeks before class starts)
For Team Enrollment
- When 2 participants enroll concurrently, they are eligible for a 10% discount on their combined course fees.
- When 3 participants enroll concurrently, they are eligible for a 15% discount on their combined course fees.
- When 4 or above participants enroll concurrently, they are eligible for a 20% discount on their combined course fees.
Part 07: Our Proven Track Record in Hong Hong and Globe
A snapshot from our previous 4-hour training workshops……
Over 50 public and 500 in-house classes of Design Thinking training courses were conducted in Hong Kong
DesignThinkers Academy is the largest global training institution for Design Thinking, with branches in 28 countries and cities worldwide. We have successfully assisted globally renowned corporations in advancing business innovation and transformation, training innovative talents, and establishing a culture of creativity. Our clientele includes Coca-Cola, ING Group, Mastercard, L’Oréal, Cartier, the Red Cross, and the Bloomberg Philanthropies.
Inquiry: +852 6395 9027 (Whatsapp) | +852 2235 9027 (Phone) | cs@innoedge.com.hk
