Government Service Sectors

Overview | Signature Program | 10 Popular Programs | Track Record

Design Thinking Training Series for Government and Public Service Sectors

Design thinking plays a critical role in government and public service innovation due to its unique approach to user—or citizen-centered problem-solving. It is not just a tool for enhancing creativity and efficiency in the public sector; it is a strategic approach that can transform how government operates and engages with its citizens. It aligns government services with the actual needs of the public, fosters innovative solutions to pressing challenges, and builds a more responsive and user-friendly government.

In fact, we partnered with the Urban Renewal Authority to revitalize the Kowloon Town district, a key community development initiative that concentrated on rebranding the community and redesigning its public facilities. This rebranding effort is projected to transform the experiences of both residents and visitors from negative to positive, with an anticipated 48% increase in emotional impact.

Additionally, we collaborated with a major public transportation company in China to enhance the passenger experience for specific groups, including pregnant women and environmentalists. Following the implementation of these prioritized ideas, we anticipate an emotional impact improvement of over 50% on the passenger experience. Both successful projects have been comprehensively documented in pages #17 and #21 of the Hong Kong Design Thinking Business Casebook 2022.

Signature Programs

We have co-developed training courses and projects on Design Thinking for Government and Public Services with the City University of Hong Kong and the Business Discipline of Hong Kong Institute of Vocational Education (a member of the Vocational Training Council). The programs focus on developing 8 competencies.

Core Skills: Empathy, Collaborative Problem Solving and Innovative Thinking

Sector-based Skills: Citizen-Centric Policy Development, Citizen-Centric Service Design, Community Engagement, Accessibility and Inclusivity in Service Delivery and Responsive Governance.

Applying Design Thinking to Government and Public Service Management can ensure that government actions and services are more aligned with the public’s needs and preferences, thereby enhancing effectiveness and public satisfaction.

10 Popular Customized In-house Courses for Government and Public Service Sectors

  1. Innovative Citizen Experience Design: A Design Thinking Approach to Public Service
  2. Digital Transformation for the City Management: Design Thinking for Smarter Governance
  3. AI-Powered Public Solutions: Integrating Artificial Intelligence with Design Thinking
  4. Next-Gen Civic Engagement: Design Thinking for Enhanced Citizen Interaction
  5. Leveraging Design-Driven Data Management to Transform Public Services
  6. Innovative Policy Making: Design Thinking Strategies for Future-Ready Governance
  7. Smart Cities, Smarter Design: Using Design Thinking to Drive Urban Innovation
  8. Empathetic Governance: Design Thinking for Creating Meaningful Citizen Experiences
  9. From Data to Decisions: Enhancing Public Sector Strategy with Design Thinking
  10. Citizen-Centric Digital Services: Design Thinking for Effective E-Governance

Our training programs boast exceptional adaptability. Offerings range from concise 2-hour introductory talks and 4-hour training courses to comprehensive 8-hour to 15-hour action-learning workshops and 30-hour project-based workshops (or Design Sprint Mini-Innovation Projects).

Furthermore, all the techniques and tools utilized in our training programs can integrate Artificial Intelligence (AI) and Big Data technologies to enhance innovation efficiency by up to 40%. This includes AI-driven User Demand Identification and Prioritization, Quantitative User Emotion Analysis, and AI-driven Innovative Idea Generation and Feasibility Analysis.

In addition to our training services, we also offer internationally recognized Design Thinking skill Assessment Services. These assessments are designed to help your staff identify and bridge gaps in their innovation competencies, further enhancing their effectiveness and your organization’s competitive edge.

Track Record

Since 2017, we have successfully delivered more than 550 Design Thinking training classes across various sectors, including business, social service, public service, and education throughout Hong Kong, Mainland China, and Asia.

As the exclusive representative of the globally renowned DesignThinkers Academy in China, we offer programs that not only provide internationally recognized Design Thinking certifications but are also facilitated by globally accredited specialists in Design Thinking. Our commitment to excellence ensures that each program meets the highest standards, tailored to empower professionals at all levels with cutting-edge skills and innovative methodologies.

For more Design Thinking Courses for Other Sectors and Management Areas, please click here