Design Thinking 3.0 Playbook: For Start-Up, Step-Up & Scale-Up Entrepreneurs
Category 4: Professional Service Sectors
Design Thinking is transforming professional services by fostering human-centric, innovative solutions across sectors like healthcare, legal, publication, security, and IT. In healthcare, it improves patient experiences, reduces waiting times, and supports vulnerable groups like preterm babies and the elderly. The legal sector leverages Design Thinking to streamline processes, save time, and enhance client satisfaction.
Security services are adopting advanced, integrated models, while publications and PR explore creative platforms and event management solutions. IT and telecommunication industries optimize employee experiences and workflows. Across these fields, Design Thinking empowers organizations to address challenges with empathy, efficiency, and customer-focused innovation.
| Healthcare Sector | |
| 401 GE Healthcare: Creating Wonderful Patient Experience | Cantonese Video |
| 402 Embrace: Saving Millions of Preterm Babies in Developing Countries | English Video |
| 403 Pillpack: Helping Chronic Disease Patients with Empathetic Innovation | English Video | Cantonese Video |
| 404 MemoTV: Helping the Elderly Revive Their Old Memories | Cantonese Video |
| 405 Reducing Parent’s Worries through Health Detecting System | Cantonese Video |
| 406 Cutting 40% Waiting Time with a Human-Centered Approach for a Hospital | English Video |
| Legal Sector | |
| 420 How Design Thinking Works for Legal Sectors | English Video |
| 421 Linklaters: Improve M&A Activities to Meet Clients’ Needs | English Video |
| 422 Telstra: How Telstra’s Internal Legal Team Saved 40,000 Hours | English Video |
| Publication & PR Marketing | |
| 441 Breakthrough Publication Platform: Publishing 3.0 | Cantonese Video |
| 442 How C2 International Developed Creative Event Management Services | Cantonese Video |
| Security Services | |
| 460 Design Thinking for the Security Industry | Cantonese Video |
| 461 Progressive Wage Model (PWM) for the Singapore Security Industry | Cantonese Video |
| 462 Certis: Developing Advanced Integrated Security Services | Cantonese Video |
| IT & Telecommunication | |
| 481 Cisco: In 24 hours, HR will Never Be The Same | Cantonese Video |
| 482 Telstra Australia: Optimizing Onboarding Employee Experience for Graduate Trainees | Cantonese Video |
Next Steps in Your Design Thinking Journey
Continue your innovation journey with the following 3 Options to deepen your Design Thinking practice and amplify your impact.
