Social Service Sectors

Overview | Signature Program | 10 Popular Programs | Track Record

Design Thinking Training Series for Social Service and Welfare Sectors

Design thinking is critically important for driving innovation in the social service and welfare sectors, areas fundamentally focused on addressing complex human needs and societal challenges.

In the social service and welfare sectors, where the goal is to improve human well-being, design thinking offers a powerful toolkit for innovation. It not only fosters solutions that are deeply attuned to human needs but also promotes a systematic approach to service design and delivery that can adapt to changing demands and complexities. This approach not only improves current service delivery but also paves the way for lasting social impact.

In fact, we collaborated with the Urban Renewal Authority to revitalize the Kowloon Town district. This community development initiative focused on rebranding the community and redesigning its public facilities. The reimagined brand will transform the citizen and traveler experience from negative to positive, achieving a predicted 48% increase in emotional impact. This successful project was documented in the Hong Kong Design Thinking Business Casebook 2022.

Signature Program

We have launched a dual-certificate training course with the City University of Hong Kong to help social service and welfare practitioners enhance their 8 competencies.

Core Skills: Empathy, Collaborative Problem Solving and Innovative Thinking

Sector-based Skills: Community Needs Assessment, Service Program Design, Stakeholder Engagement, Crisis Response Innovation and Sustainable Service Models

By enhancing these skills through Design Thinking, professionals in the social service and welfare sectors can better address the nuanced needs of their communities, leading to more effective and sustainable social interventions.

10 Popular Customized In-house Courses for Social Service and Welfare Sectors

  1. Empathy-Driven Innovation: Design Thinking for Social Impact
  2. Digital Empowerment: Transforming Social Services with Technology
  3. Innovating Welfare System: Integrating Digital Tools and Design Thinking
  4. Transformative Tech: Creating Digital Solutions for Social Challenges
  5. Tech for Humanity: Designing Digital Experiences in Social Welfare
  6. Impact Through Insight: Data Management Strategies for Social Change
  7. Inclusive Innovations: Design Thinking for Accessible Social Services
  8. Smart Social Services: Enhancing Outreach through AI and Design Thinking
  9. Community-Centric Innovation: AI-Enhanced Design for Social Change
  10. Digital Bridges: Enhancing Welfare Services Through Design Thinking and Technology

Our training programs boast exceptional adaptability. Offerings range from concise 2-hour introductory talks and 4-hour training courses to comprehensive 8-hour to 15-hour action-learning workshops and 30-hour project-based workshops (or Design Sprint Mini-Innovation Projects).

Furthermore, all the techniques and tools utilized in our training programs can integrate Artificial Intelligence (AI) and Big Data technologies to enhance innovation efficiency by up to 40%. This includes AI-driven User Demand Identification and Prioritization, Quantitative User Emotion Analysis, and AI-driven Innovative Idea Generation and Feasibility Analysis.

In addition to our training services, we also offer internationally recognized Design Thinking skill Assessment Services. These assessments are designed to help your staff identify and bridge gaps in their innovation competencies, further enhancing their effectiveness and your organization’s competitive edge.

Track Record

Since 2017, we have successfully delivered more than 550 Design Thinking training classes across various sectors, including business, social service, public service, and education throughout Hong Kong, Mainland China, and Asia.

As the exclusive representative of the globally renowned DesignThinkers Academy in China, we offer programs that not only provide internationally recognized Design Thinking certifications but are also facilitated by globally accredited specialists in Design Thinking. Our commitment to excellence ensures that each program meets the highest standards, tailored to empower professionals at all levels with cutting-edge skills and innovative methodologies.

For more Design Thinking Courses for Other Sectors and Management Areas, please click here