Home
Services
Creating & Executing Growth Strategies
Business Transformation Projects
Product Innovation Projects
Building Co-Creative Culture
Developing Change-Agent Teams
Core Skills
Specialized Skills
Advanced Skills
Client Results
News & Events
Forthcoming Events
Past Events
Insights
Articles
Ideas
Articles
Ideas
About Us
Who We Are
What We Do
Leadership Teams
Partnership
InnoEdge Education
Researches and Publications
Design Thinking Library
Contact us
Search
InnoEdge
Home
Services
Creating & Executing Growth Strategies
Business Transformation Projects
Product Innovation Projects
Building Co-Creative Culture
Developing Change-Agent Teams
Core Skills
Specialized Skills
Advanced Skills
Client Results
Client Results
Public Transport Sector: Creating a caring experience for passengers with specia…
Client Results
Community Development: Creating a memorable experience for Kwun Tong Yue Man Haw…
Client Results
BANKING Sector: Creating a wonderful and iconic experience to retain high-end cu…
Client Results
Insurance Sector: Creating unlimited high-trusted prospective customers through …
Client Results
Aviation Sector: Customer Experience Transformation in the Aviation Industry …
News & Events
All
Forthcoming Events
Past Events
News & Events
Recap of Education Seminar in Design Thinking for Career Planning on 19 March 20…
News & Events
Recap of 2023 香港創意行動挑戰賽 (網上簡介會)
Forthcoming Events
2023 香港創意行動挑戰賽 (現已接受報名)
Past Events
InnoEdge co-organized over 150 events with Government Bodies, Universities, and …
Insights
All
Articles
Ideas
Articles
Contribution of 5 Design Thinking Case Studies of Business, Social and Public S…
Ideas
一分鐘創新: 神奇喼, 合雙眼及收起手,也能平安到步
Ideas
一分鐘創新: 食客餓住等, 無怒氣, 而且越等越開心
Ideas
一分鐘創新: “中國馬雲超市” 比 “美國Amazon Go” 的更優勝新零售經營模式
Articles
Ideas
Ideas
一分鐘創新: 神奇喼, 合雙眼及收起手,也能平安到步
Ideas
一分鐘創新: 食客餓住等, 無怒氣, 而且越等越開心
Ideas
一分鐘創新: “中國馬雲超市” 比 “美國Amazon Go” 的更優勝新零售經營模式
Ideas
一分鐘創新:迪士尼創辦人的創新風格
Ideas
一分鐘創新: Ford Motor 能夠贏得比業界高達….. 48倍顧客回應的創新營銷策略
About Us
Who We Are
What We Do
Leadership Teams
Partnership
InnoEdge Education
Researches and Publications
Design Thinking Library
Contact us
Sign in
Welcome! Log into your account
your username
your password
Forgot your password? Get help
Password recovery
Recover your password
your email
A password will be e-mailed to you.
Home
HBR-01
HBR-01
為何顧客口裡說滿意產品,手裡卻沒有重複購買?心裡更傾向其他品牌?業務要突破,除提升滿意度外,還必須做什麼呢?
近年,多份哈佛商業評論文章均証實,企業如果能夠把顧客體驗由「滿意產品程度」(Product Satisfaction Level) 提升至 「全面情感聯繫程度」(Fully Emotional Connected Level),顧客將會願意向企業付出額外52%的價值。也就是說,提升情感聯繫才是突破業務的關鍵因素。
提升顧客關係與體驗之後的潛在銷售商機之預測方法,我們的智囊團成員,早在2007年,已在香港知識產權署,成功取得短期的專利。現時,我們是透過基準庫內的64組正面與負面的情感聯繫因子,來與顧客的行為進行比對,從而準確評估出情感連繫指數。
以下是我們所提供的情感連繫指數 (Emotional Connection Index) 的期望與實際之差距分析報告之範本。
(了解詳細範本內容)
如果你期望為你的企業進行『顧客情感連繫指數』的快速評估,請在9月4日前按下列任何一張報告表。
立即為你的企業進行『顧客情感連繫指數』快速評估 (9月4日免費)
請點擊
:
https://zh.surveymonkey.com/r/InnoEdge-01
Loading Comments...
Write a Comment...
Email (Required)
Name (Required)
Website