In recent years, the Hong Kong market has been actively embracing advanced technologies to enhance business capabilities and improve customer experiences. This trend towards intelligence and automation raises the question: How can Hong Kong companies innovate their management practices to boost profitability, improve stakeholder satisfaction, and achieve sustainable growth?
This webinar, hosted by InnoEdge Consulting and SGS Hong Kong, explains how companies can convert innovative ideas into profitable strategies. Explore real-life case studies on implementing an innovation management system to guide you from ideation to execution. The webinar was conducted in Cantonese (粵語), and 6 major objectives of the webinar were:
- Collaborative innovation management with key stakeholders
- 10 common metrics for innovation
- 5 Steps: from innovative ideas to products
- Key factors in transforming innovative products into profit
- Motivating stakeholders to practice the innovation project
- Fundamental principles and understanding of innovation management systems (ISO 56002:2019)
This webinar, facilitated by Mr. Tim Loong, Business Assurance, SGS Hong Kong, was held on 4 June 2023 and had two parts. Mr. David Chung, Managing Partner of InnoEdge Consulting, conducted the first part (Objective #1 to #5). Mr. Colin Shek, Project Manager of Business Assurance at SGS Hong Kong, conducted the second part (Objective #6).
Table of Contents
Part 0 | Introduction of the Webinar (網上研討會 簡介) |
Part 1 | Collaborative Innovation Management with Key Stakeholders (與關鍵利益相關者的協作創新管理) |
Part 2 | 10 Common Metrics for Innovation (10個常見的創新衡量指標) |
Part 3 | 5 Steps: From Innovative Ideas to Products (從創新想法到產品的5個步驟) |
Part 3A | Case 1: How Domino’s Created Excellent Digital Services (案例1:Domino’s如何創建卓越的數字服務) |
Part 3B | Case 2: Caring Experience for Passengers with Special Needs (案例2:對有特殊需求乘客的關懷體驗) |
Part 3C | Case 3: How Airbnb Generated US$10 Million through Innovative CX (案例3:Airbnb如何透過創新的客戶體驗創造1000萬美元) |
Part 4 | Key Factors in Transforming Innovative Products into Profit (將創新產品轉化為利潤的關鍵因素) |
Part 5 | Motivating Stakeholders to Practice Innovation Projects (激勵利益相關者實踐創新項目) |
Part 6A | Basic Concept of ISO 56002 (ISO 56002的基本概念) |
Part 6B | Structure and Framework of ISO 56002 (ISO 56002的結構與框架) |
Part 6C | 8 Major Principles of ISO 56002 (ISO 56002的8大原則) |
Part 6D | Major Types, Strategies and Operations of Innovation (創新的主要類型、策略及運營) |
Part 0
Topic: Introduction of the Webinar
Language: Cantonese (粵語)
Speaker(s): Mr. Tim Loong, Business Assurance, SGS Hong Kong
Duration: 2 minutes
Part 1
Topic: Collaborative Innovation Management with Key Stakeholders
Language: Cantonese (粵語)
Speaker(s): Mr. David Chung, Managing Partner, InnoEdge Consulting
Duration: 3 minutes
Part 2
Topic: 10 Common Metrics for Innovation
Language: Cantonese (粵語)
Speaker(s): Mr. David Chung, Managing Partner, InnoEdge Consulting
Duration: 4 minutes
Part 3
Topic: 5 Steps: From Innovative Ideas to Products
Language: Cantonese (粵語)
Speaker(s): Mr. David Chung, Managing Partner, InnoEdge Consulting
Duration: 4 minutes
Part 3A
Case Study(1): How Domino’s Created Excellent Digital Services
Language: Cantonese (粵語)
Speaker(s): Mr. David Chung, Managing Partner, InnoEdge Consulting
Duration: 5 minutes
Part 3B
Case Study(2): Caring Experience for Passengers with Special Needs
Language: Cantonese (粵語)
Speaker(s): Mr. David Chung, Managing Partner, InnoEdge Consulting
Duration: 7 minutes
Part 3C
Case Study(3): How Airbnb Generated US$10 Million through Innovative Customer Experience
Language: Cantonese (粵語)
Speaker(s): Mr. David Chung, Managing Partner, InnoEdge Consulting
Duration: 6 minutes
Part 4
Topic: Key Factors in Transforming Innovative Products into Profit
Language: Cantonese (粵語)
Speaker(s): Mr. David Chung, Managing Partner, InnoEdge Consulting
Duration: 2 minutes
Part 5
Topic: Motivating Stakeholders to Practice Innovation Projects
Language: Cantonese (粵語)
Speaker(s): Mr. David Chung, Managing Partner, InnoEdge Consulting
Duration: 5 minutes
Part 6A
Topic: Basic Concept of ISO 56002
Language: Cantonese (粵語)
Speaker(s): Mr. Colin Shek, Project Manager, Business Assurance of SGS Hong Kong
Duration: 8 minutes
Part 6B
Topic: Structure and Framework of ISO 56002
Language: Cantonese (粵語)
Speaker(s): Mr. Colin Shek, Project Manager, Business Assurance of SGS Hong Kong
Duration: 6 minutes
Part 6C
Topic: 8 Major Principles of ISO 56002
Language: Cantonese (粵語)
Speaker(s): Mr. Colin Shek, Project Manager, Business Assurance of SGS Hong Kong
Duration: 5 minutes
Part 6D
Topic: Major Types, Strategies and Operations of Innovation
Language: Cantonese (粵語)
Speaker(s): Mr. Colin Shek, Project Manager, Business Assurance of SGS Hong Kong
Duration: 12 minutes