Customer Connection Assessment Services
Creating unbreakable connections with customers is not just related to product issues, it is an alignment of holistic solutions and the customer experience lifecycle. Providing satisfactory products is fundamental to fully engaging your customers in the demanding digital world. Further, creating an emotional connection with customers at crucial moments will give you the edge in improving your customer acquisition and retention rate.
Customer satisfaction is unable to reflect the overall customer experience, and is more likely to ignore the micro-interactions that often cause customers to feel uncomfortable. In recent years, research has shown that fully emotionally connected customers are 52% more valuable than those who are merely satisfied. (For details, please read left figures)
Customer Connection Assessment is one of the most effective ways to evaluate the emotional connection between a business and its customers.