Researches and Publications

13 January of 2019
International Paper:
Customer Experience Transformation in Aviation Industry: Business Strategy Realization through Design Thinking, Innovation Management & HPT
(Published by International Society for Performance Improvement and Wiley)
3 January of 2019
Business Research
Survey Report of Insights for Innovation Management of Hong Kong Enterprises 2019
8 March 2018
Business Research:
Outlook for E-Commerce Transformation in Hong Kong 2018
18 February 2018
International Business Paper:
WOW the Hospitality Customers: Transforming Innovation into performance though Design Thinking and Human Performance Technology
(Published by International Society for Performance Improvement and Wiley)
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