Researches and Publications

Our mission is to help business leaders develop a deeper understanding of the evolution & key success factors of different stages of business transformations and to provide a fact base that contributes to decision-making on critical management issues.
Our latest business research and publications explore a cross-section of up-to-date content on the trends shaping the future of business across the Hong Kong and China regions.
Business Publications
12 Dec 2022: Design Thinking Practices for Community Development
12 Dec 2022: Design Thinking Practices for Public Transport Sector
4 Mar 2021: Design Thinking Practices for Banking Sector
15 Jul 2019: Design Thinking Practices for Insurance Sector
14 Sep 2018: Design Thinking Practices for Aviation Sector
18 Feb 2018: Design Thinking Practices for Hotel Sector
Business Researches 
27 Mar 2021: Consumer Purchase Behavior and Retail Operations amid COVID-19
4 Jan 2019: Innovation Management of Hong Kong Enterprises 2019
8 Mar 2018: Outlook for E-Commerce Transformation in HK 2018

12 December 2022 | Local Publication

Sector: Community Development
Publisher: VTC IVE (Business Discipline)
Format: Case Study of Design Thinking Casebook 2022
Title: Creating a memorable experience for Kwun Tong Yue Man Hawker Bazaar
Author(s): David Chung
Details: InnoEdge Case Portal
[Back to Main Manual]

12 December 2022 | Local Publication

Sector: Public Transport
Publisher: VTC IVE (Business Discipline)
Format: Case Study of Design Thinking Casebook 2022
Title: Creating a caring experience for passengers with special needs through digital services
Author(s): David Chung
Details: InnoEdge Case Portal 
[Back to Main Manual]

27 Mar 2021 | Business Research 

Research Topics: Consumer Purchase Behavior and Retail OPerations  amid COVID-19
Organizers and Strategic Partners:
  • Hong Kong Institute of Vocational Education (IVE) of Vocational Training Council (VTC) Group
  • InnoEdge Consulting
  • The Hong Kong general chamber of commerce
  • Hong Kong Retail Management Association
  • Hong Kong Retail Technology Industry Association
  • Designthinkers Academy Asia
Project Leader(s): Ms. Flora Chan and Ms. Kristie Yeung
Details: The official website of InnoEdge Event Portal 
[Back to Main Manual]

4 March 2021 | Local Publication

Sector: Banking
Publisher: VTC IVE (Business Discipline)
Format: Case Study of Design Thinking Casebook 2021
Title: Creating a memorable experience to retain valued banking customers
Author(s): David Chung
Details: InnoEdge Case Portal 
[Back to Main Manual]

15 July 2019 | International Publication

Sector: Insurance 
Publisher: IGI Global (Business Science Reference)
Format: Book Chapter of Business Management Text Book
Book Title: Cases on Learning Design and Human Performance Technology (Advances in Human Resources Management and Organizational Development)
Chapter Title: Creating Unlimited Business Opportunities for an Insurance Sales Force Through Design Thinking
Author(s): Inno Man, David Chung
Details: The official websites of IGI Global, Amazon, and InnoEdge Case Portal 
[Back to Main Manual]

4 January 2019 | Business Research 

Topic: Insights for Innovation Management of Hong Kong Enterprises 2019
Organizers: The University of Hong Kong, SGS Hong Kong, and InnoEdge Consulting
Project Leader(s):
  • Dr. Victor Lo, Honorary Lecturer, Department of Industrial and Manufacturing Systems Engineering, HKU
  • Ms. Miranda Kwan, Director, Certification and Business Enhancement of SGS Hong Kong
  • Mr. David Chung, Senior Partner of InnoEdge Consulting
Details: The official website of InnoEdge Event Portal 
[Back to Main Manual]

14 September 2018 | International Publication

Sector: Aviation 
Publisher: International Society for Performance Improvement
Format: Featured article of Performance Improvement journal
Title: Customer Experience Transformation in the Aviation Industry: Business Strategy Realization through Design Thinking, Innovation Management, and HPT
Author(s): Dr. Stanley Kan, David Chung
Details: The official websites of Wiley Online Library and InnoEdge Case Portal 
[Back to Main Manual]

8 March 2018 | Business Research 

Topic: Outlook for E-Commerce Transformation in HK 2018
Organizers:
  • Hong Kong Retail Technology Industry Association
  • Hong Kong Internet & E-commerce Association
  • InnoEdge Consulting
Project Leader(s): Mr. Luke Chu, Mr. Henry Yeung, David Chung
Details: The official website of InnoEdge Event Portal 
[Back to Main Manual]

18 February 2018 | International Publication

Sector: Hospitality
Publisher: International Society for Performance Improvement
Format: Featured article of Performance Improvement journal
Title: WOW the Hospitality Customers: Transforming Innovation into Performance Through Design Thinking and Human Performance Technology
Author(s): David Chung
Details: The official websites of Wiley Online Library and InnoEdge Case Portal 
[Back to Main Manual]