Researches and Publications

13 January of 2019
International Paper:
Customer Experience Transformation in Aviation Industry: Business Strategy Realization through Design Thinking, Innovation Management & HPT
(Published by International Society for Performance Improvement and Wiley)
3 January of 2019
8 March 2018
18 February 2018
International Business Paper:
WOW the Hospitality Customers: Transforming Innovation into performance though Design Thinking and Human Performance Technology
(Published by International Society for Performance Improvement and Wiley)