To maximize the ROI of transformations, we have helped enterprises to innovate their business models, products, and services to generate breakthrough results, including revenue, profit, market share, customer acquisition & retention, and employee engagement.
To enhance the success rate of transformations, we have developed the best practices of Design Thinking and innovation management for six industries: aviation, banking, hotel, insurance, retail, and OEM.
For helping HK enterprises to build their global brands in innovation, it is our honor that, in 2018 and 2019, we have been invited by an international business journal and a world-class management book to publish three local projects with breakthrough results.
Summary of our successful case of an insurance company:
- Industry & Background of Enterprise
- Business Challenges and Challenge Statement of Project
- Project Scope
- Transformation Strategies and Business Results
- International Recognition
Insurance sector of Financial Services
Background of client:
One of the leading insurance company in the world and their Hong Kong branch was founded over 125 year ago.
Conventional insurance sales agents focus on the warm market because that can shorten the sales cycle and increase the closing rate. However, for most agents, the warm market does not last long; once they use up that resource, they can only turn to the cold market, and their income drops drastically. Many agents even have to leave the job because they lack effective ways to tackle the cold market.
Challenge Statement of the Transformation Project:
How to create unlimited high-trusted prospective customers through innovative social sales model
Types of Transformations:
Sales Model transformation and Digital transformation
Duration of Project:
Strategies for Transforming Business & Resolving Challenges
We innovated a high-speed, large-volume, low-risk social sales model to replace the traditional face-to-face cold calling. That helped the sales agents to empathize better with their prospects in the cold market and hence, build better bonding with them with less time.
Key Performance Indicator(s) of the Project:
- Personal influencing power on social media channel
- Closing rate
Breakthrough Business Results
We were invited by Professor Jill Stefaniak of University of Georgia to publish this successful transformation project with breakthrough business results her management text book, Cases on Learning Design and Human Performance Technology, in 2019.
For the details of our international publication of this case, please click below link:
The first three pages of our case (i.e. Chapter 15), please click…..
Preface of the book: 8-page Preface
Table of Contents: 8-page detailed table of contents