Two senior partners of InnoEdge Consulting, Mr. Gabriel Chung and Mr. David Chung, are invited by International Society for Performance Improvement (ISPI) to publish an international business paper. The title of the paper is WOW the Hospitality Customers: Transforming Innovation into performance though Design Thinking and Human Performance Technology and was published on 12 Feb 2018.
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The International Society for Performance Improvement (ISPI) and its members use evidence-based performance improvement research and practices to effect sustainable, measurable results, and add value to stakeholders in the private, public, and social sectors. Founded in 1962, ISPI is the leading international association dedicated to improving productivity and competence in the workplace. ISPI represents performance improvement professionals throughout the United States, Canada, and 44 other countries.