What is design thinking? In a nutshell it is the belief that by starting with a goal, understanding the customer’s empathetic drivers and co...
By: David Chung
食客餓住等入餐廳，唔止全無怒氣，
而且越等越開心，越等越興奮，
這些卓越服務模式，服務企業一定要識。
https://vimeo.com/275949629
By: David Chung
智能家居服務的價值不應只是自動化, 而是應該能夠令用家享受到 "如痴如醉" 的個人化貼身與貼心服務，才能夠在市場上脫穎而出, 甚至贏得顧客終身使用的承諾。
https://vimeo.com/275947867
As a principal designer for GE Healthcare, Doug had been designing diagnostic imaging equipment for more than 20 years when he realized that...
Cindy Tripp joined P&G in 1988 on the Charmin Brand. In 1989 she was promoted to Assistant Brand Manager, Puffs and in 1992 she was prom...
Toyota 最新所提倡的新經濟模式 "行動即是服務(Mobility as a Service)" ，有別於以往的軟體即是服務(SaaS)、硬體即是服務(HaaS)，以及平台即是服務(PaaS)，Toyota推出的 MaaS模式之計畫名為e-Palette，將於2021年在全球...
The wordings of Design Thinking was addressed five times in the Part III. Diversified Economy of HK Policy Address 2017
Creative I...
The Policy Address 2018 recognized Design Thinking as a problem-solving capability for Hong Kong
Below is the message from the paragraph 140...
廣告公司經常要度橋開會再開會，加班屬平常事，久而久之，員工朝早上班沒精打采，工作效率大減。一間廣告公司最近就實施「六點九落閘放狗」活動，找真人扮演惡狗「狗哥」，每月兩日在六點四十五分準時出動，以關燈、落閘、舞鞭、扑頭等招數，催促員工早些收工，場面惹笑。
「同事晚晚加班，打垮健康...
Uber曾是共享載客車輛租賃服務的領導者，但在飽受嚴重交通問題所困擾的印尼，已被三年前所創立的Go-Jek所取代，縱使它亦以共享模式為主，但它以靈活的電單車穿梭繁忙的路面，來準時完成載客及運貨的任務，澈底解決顧客的關鍵痛點。Go-Jek在今年更贏得Google、淡馬錫及騰訊合共約...